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5 articles
AI receptionists can cover calls, but UK SMEs need more than a demo of accents and scripts. These seven procurement checks cover lawful call handling, escalation, CRM access, number ownership and exit terms before signing.
Support contracts end for good reasons and bad, but the handover work is identical either way. A calm, dated checklist covering administrative access, data, phone configuration and licence ownership for UK businesses changing IT supplier.
VoIP migrations are often sold on features, but the real risks sit in number porting, call routing, staff habits and acceptance testing. This analysis explains what UK SMEs should settle before switchover and how to keep the business talking during the change.
Cloud first has become a default principle rather than a considered strategy. This piece argues that broadband capability, resilience and support arrangements should be examined before any cloud or managed service contract is signed, and sets out the questions UK business leaders should put to suppliers.
IT and communications proposals are often rich in acronyms and thin on accountability. This plain-English procurement clinic examines seven common phrases and sets out the questions UK SMEs should ask before treating jargon as value.