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The Avaya phone systems have proven themselves to be perfect for the small- to- medium-size business community. The Avaya systems are functional, well-designed and user-friendly as well as future-proofed - they have the capability to expand accordingly as your company grows.
The phones are designed specifically for small and midsize business communications. Communications via the Avaya IP Office phone system allows employees to connect and collaborate in real-time, without limitations, using available and appropriate devices-including smart phones, laptops, tablets, home phones, and office phones.
IP Office provides the full range of communication tools for a successful business. Whether it is a basic telephone system to the most integrated communications across a rage of interfaces, the IP Office phone system helps your workforce become more mobile and productive. The system is designed to grow with you, increasing capacity and capabilities as your business expands. With Avaya IP Office, flexibility, scalability, and options are built in.
Among the capabilities that an Avaya solution offers are:
- Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
- Add video capabilities with the Avaya FlareÂ® Experience and our Radvision ScopiaÂ® products.
- Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
- Track, record, and report on calls to build optimal customer interactions.
- Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
- Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
- Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
The evidence speaks for itself. The award-winning IP Office has more than 300,000 systems installed worldwide and, as such, is the world leader in unified communications for small and medium businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
Features and Benefits
Collaborate in real time, without boundaries
With an increasingly mobile workforce, IP Office allows your workforce to stay in touch and accessible even while way from desks. Employees who travel as part of their job can remain in contact via mobile devices wherever they are in the world. IP Office enables employees to hold video calls with colleagues and customers from their desks or while mobile. They can keep business and operations moving using IM, presence, full call control, conferencing, and more via a range of devices.
Improve responsiveness to customers
When it comes to customer service, IP Office enables customers to contact the right person regardless of whether they are in or out of the office. Multi-layered automated attendants, and mobility applications speed up interactions. This makes for better customer service and a more personalised approach as customers and clients are able to get connected and talk directly. This is achieved through integration with desktop applications such as Microsoft Outlook, Microsoft Lync, and salesforce.com.
Keep up with growth
As a growing business, IP Office is the most cost-effective solution for you. Simply upgrade your software or add new hardware. This negates the need for more major investment in new systems.
Get great value for your investment
IP Office really has it covered. It has a built-in, secure 128-party conference bridge and this can be added to with features such as call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. It also offers advanced unified communications capabilities for presence status, IM, mobile call control and conferencing. And it is versatile, IP Office integrates with desktop applications as well as individual devices such as smart phones and tablets.
Lower your TCO
Energy efficiency and saving the pennies is all important today and IP Office lets you save with the most energy-efficient desk phones, a built-in 128-party conference bridge (if you're paying a monthly fee for conferencing, spend no more) and call recording. You can save up to 60 per cent of your original investment if you upgrade from Avaya MERLINÂ®, PARTNERÂ® ACS, Business Communication Manager, or Norstar.
Rely on resiliency
Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years.
Simplify system management
IP Office allows you to manage multiple sites from a single interface simply by using drag-and-drop system management tools. This means you can make a bespoke package for each employee by giving them the communications features they need with applications designed for mobile, office, and teleworkers.
- Power User
Keeping all communications in one place – the users control their office communications using an IP phone, cell phone or laptop. All their messages, whether voice, email or fax appear in a single inbox, and users are automatically notified of important messages. This system also gives a user the capability of holding a conference call while on the move, with participants able to dial in from mobile and desk phones.
- Mobile Worker
No matter how mobile the worker, IP Office allows the mobile phone to become an extension of the office. The user doesn’t need to use his or her personal phone to receive customer calls, the mobile phone becomes an extension of the office phone system complete with call handling features and speed dials.
- Office Worker
Making life in the office easy to manage, these communication tools help desk-based workers answer questions and convey critical information. Using a single, easy-to-use interface the worker can manage conferencing, check the status of co-workers (see who's on the phone, away, or on "do not disturb"), and for messaging, speed dial and IM.
This allows teleworkers to connect to the office and enjoy the office functionality wherever they are in the world. The teleworker has the same phone and attendant features as if they are in the office, but the system allows users to work anywhere in the world, giving them freedom to work from anywhere and allowing you to employ the best talent and save money.
Easy point and click call controls, status displays and incoming calls on the PC screen and integration with commonly used database software, this system streamlines reception and makes the whole process of initial communications far more efficient. The system also helps rationalise offices. One receptionist can monitor all office extensions and provide coverage for multiple offices.
- Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
- Customer Service Agent
This browser-based client gives agents vital information which informs the user’s decision-making. The browser contains information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.